Code Risks and Vendor Agreement Assessment
TRANSACTION ADVISORY CLIENT SUCCESS
CHALLENGE
The client offered fleet management solutions including management of assets, maintenance and repair for automotive/truck fleets within Canada, US, Mexico and ANZ. It delivered B2B technology products and was struggling with significant issues around data and the quality of the client experience. The immediate concern was significant loss of market share loss and customer churn. The engineering model was offshore IT development with onshore leadership. The challenge was to develop a comprehensive baseline of risk areas in major customer and legacy applications while also assessing the quality of code development from an outsourced vendor.
SOLUTION
The team evaluated both the legacy and Java based applications. Architecture mapping was reviewed using a diagnostic tool. Multiple dimensions were assessed including robustness, security, efficiency, maintainability & changeability of the custom code base.